Shipping & Refund Policy

Delivery Within Australia

Only $12.95 delivery to anywhere in Australia! Orders over $150.00 we ship FREE.

We only charge a single flat rate $12.95 delivery fee within Australia for all orders under $150, and if you spend more than $150.00 your shipping is free! Your candle will be wrapped up carefully and sent to you with full tracking within 3-5 business days.

We are located in Nowra NSW so the closer you are to us, the quicker you’ll receive your parcel. If you have not received anything within 10 days, please get in touch.

If you are not in a metro area, please allow additional time on top of the above dates.

Physical Street Address Preferred

Although we can send to a PO box, we prefer to send by courier because they take better care with your parcels and it is more cost and time efficient. If you choose to have your order shipped to a PO Box we will not be able to use a courier. PO Box Addresses will be sent via Australia post.

Refund Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at amie@belovedscents If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You’ll need to cover the cost of shipping and include your original receipt or website order confirmation email with your returned items. Ensure that your items are in their original packaging, haven’t been used, and are in a resalable condition.

Shipped returns may take up to 14 days to process. We’ll notify you by email.

You can contact us for any return questions at amie@belovedscents.com.au or chat with us directly on our website.

Postal Address: Unit 1/ 4 Carisbrooke Close Bomaderry NSW 2541

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please note: Products may differ from those pictured on the website due to natural variations in colours of the refills and scale of images.  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

We will request that you send us a photo of the damaged items. You must let us know within 48hrs of receiving the goods otherwise we will not be able to refund or replace damaged items. 

We will send you a replacement at no cost to you or, if you wish to have a refund, then we will process a refund according to the policy listed above. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Change of mind:  If the scent is just not how you imagined,  then we can help. We  are happy to exchange, as long as the items returned are in perfect condition. You will need to cover the cost for return postage to Nowra,  as well as cover the postage cost for sending out your replacement item/s.

We unfortunately cannot offer completely free returns as we are a small business and postage is not free.

Items purchased on special offers are not available for return or refunds.